Refund policy
Refund Policy
**Overview:**
At Elysium, we are dedicated to delivering high-quality products and excellent customer service. This Refund Policy outlines the conditions under which refunds may be issued and adheres to Shopify's guidelines. Please read the policy carefully to understand your rights and our procedures.
**1. Refund Eligibility:**
**1.1 Manufacturing Defects:**
We will accept returns and issue refunds for items with manufacturing defects or that are not as described. Manufacturing defects include issues such as poor craftsmanship, incorrect stitching, or material flaws that are evident upon receipt.
**1.2 Incorrect Items:**
If you receive an item that differs from what you ordered (e.g., incorrect size, color, or style), please contact us within 7 days of receipt. We will arrange for a return and provide a replacement or refund.
**2. Non-Refundable Items:**
**2.1 Change of Mind:**
We do not accept returns or issue refunds for items if you change your mind, selected the wrong size, or no longer want the product. Please review your order carefully before completing your purchase.
**2.2 Clearance and Final Sale Items:**
Items marked as clearance or final sale are not eligible for return or refund. These items are sold as-is and are not subject to our standard refund policy.
**3. Return Process:**
**3.1 Contact Us:**
To initiate a return due to a manufacturing defect or incorrect item, email our customer service team at [Customer Service Email] within 7 days of receiving your order. Include your order number, a detailed description of the issue, and clear photos if applicable.
**3.2 Return Authorization:**
Upon receipt of your return request, we will provide you with a Return Authorization Number (RAN) and instructions for returning the item. Please do not return items without an RAN, as they may not be processed.
**3.3 Return Shipping:**
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of items that are lost or damaged during return shipping.
**4. Refund Processing:**
**4.1 Inspection and Approval:**
Once we receive the returned item, we will inspect it to confirm the defect or discrepancy. If the return is approved, we will process your refund.
**4.2 Refund Method:**
Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider’s processing times.
**5. Exchanges:**
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.
**6. Policy Updates:**
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to all purchases made after the effective date of the policy update.
**7. Contact Us:**
For any questions, concerns, or assistance with your refund request, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. Our team is here to assist you and ensure a smooth resolution.
Thank you for choosing Elysium. We appreciate your business and strive to provide you with exceptional products and service.